PRIVACY POLICY

PRIVACY POLICY

Last Updated / Effective Date: 2025 September 1st

Daimo International Ltd. ("we," "our," or "us") and any company or business with Daimo group of the companies (Daimo) operates this corporate website www.daimo-metals.com (the "Website"). We respect the privacy of our clients, business partners, and website visitors. This Privacy Policy outlines how we collect, hold, use, and disclose your personal information by complying with relevant privacy laws.

By using our Website and submitting your information through our online forms, you agree to the collection and use of your information as described in this policy.

1. What Personal Information Our Website Collects

We only collect personal information that is reasonably necessary to fulfill your requests or conduct our business operations. Through the forms on our Website (such as "Contact Us", "Request a Quote", “Register” or "Inquiry Forms"), we may collect:

• Professional Identity Details: Full name, job title, and company/organization name.

• Contact Information: Business email address, telephone number.

• Inquiry Specifics: Any information, messages, or business requirements you choose to describe in our online form text fields.

• Website Usage Data: Your IP address, browser type, operating system, pages viewed, and the date/time of your visit (collected automatically via standard tracking technologies and cookies).

We do not request or collect sensitive information (such as health status, political opinions, religious beliefs, or criminal records) through our website. Please do not submit sensitive information in your inquiries.

2. How We Hold and Secure Your Information

Personal information submitted through our Website is held securely in digital formats. We store this data on secure cloud servers or within our corporate customer relationship management (CRM) database.

We take all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. These measures include SSL/TLS encryption for online data transmission, secure firewall protections, and restricted staff access protocols.

3. Purposes of Collecting and Using Your Information

We collect and use the corporate and personal data submitted through our Website for the following primary purposes:

• Responding to Inquiries: To answer your business questions, process service requests, or provide professional quotes.

• Relationship Management: To manage our ongoing business interactions and communications with your organization.

• Business Operations & Marketing: To send you relevant industry updates, corporate newsletters, or invitations to company events (only if you have opted-in or would reasonably expect to receive such communications). You can opt-out of marketing communications at any time.

• Website Optimization: To analyze web traffic and user behavior to improve our Website's functionality and user experience.

4. Disclosure of Information to Third Parties

We do not sell, rent, or trade your personal information. We only disclose your information to third-party entities to the extent necessary to support our business functions:

• Technology Providers: Trusted third parties that host our website, manage our secure databases, or provide corporate IT infrastructure and software platforms.

• Professional Advisers: Our legal consultants, financial auditors, or insurers, where necessary for corporate compliance.

• Legal Requirements: Government or law enforcement authorities, if we are legally obligated to do so under Australian law.

5. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if you believe the data is inaccurate, outdated, or incomplete.

To make an access or correction request, please email our Privacy Officer at info@daimo-metals.com. We will review and respond to your request within a reasonable time frame if your request is accepted.

6. Complaints and Contact Details

If you have any questions about this Privacy Policy, or if you wish to lodge a complaint regarding a potential breach of relevant privacy laws, please contact us in writing by email to info@daimo-metals.com

We will investigate your complaint thoroughly and respond in writing. If you remain unsatisfied with our resolution, you may escalate your complaint to the in writing to info@daimo-metals.com